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Policies and Procedures

Notice of Privacy Practices: this notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Download (English):  Your Information. Your Rights. Our Responsibilities (PDF).

Download (Espanol): Su información. Sus derechos. Nuestras responsabilidades (PDF).

Additional Policies and Procedures

Appointments

Office hours are from 8:00 a.m. until 4:30 p.m., Monday through Thursday (4:00 pm on Friday), however, please note the physicians do have varying clinical hours. Allow one business day for return phone calls. Please call 410-337-7900 between 8:00 am and 4:30 PM for an appointment. If you cannot keep an appointment, please notify the office within 48 hours, or a $25.00 cancellation fee will apply. We respect your time and make every effort to see each patient promptly. However, because occasional unforeseeable problems can develop, unavoidable delays can occur. We sincerely appreciate your cooperation at these times.

Calls for Physicians and Refills

Calls for physicians will usually be directed to the physician’s secretary. Please fully explain the problem to your physician’s secretary, who will relay the message to the doctor and return the response to you. Please request prescriptions early in the day so that the secretary will have a chance to contact your doctor and the pharmacy. Prescription refill requests will only be handled during office hours. If you are taking narcotic pain medication, the doctor on call at night or on the weekend will not authorize refills. Please plan your refill needs in advance.

Hospital Admissions and Surgery Scheduling

If your doctor recommends surgery or hospitalization, a surgery scheduler or secretary will make the arrangements for you and answer any questions you may have.

Marketing

We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Office Procedures

After your examination, your doctor may give you prescriptions, instructions, or other recommendations. We encourage you to ask any questions at that time. At the conclusion of your visit, the doctor will give you a charge slip for services provided that day, as well as information regarding your next appointment, if one is necessary. When your visit is completed, please stop to see your doctor’s secretary before you leave.

Our Staff

Good medical care is enhanced by mutual understanding, respect and trust. At Towson Orthopaedic Associates, P.A., we are proud of our experienced staff; each one of whom plays an important role in quality patient care. Every member of our team, in all departments, is available to answer your questions and to offer assistance promptly and courteously. Our goal is to provide you with the highest quality orthopaedic services possible. Should you have any questions, comments or suggestions on how we may improve our service, please let us know. We have enjoyed a close relationship with our patients for the past 70 years.

Parking

Our Towson & Bel Air offices provide free and convenient parking. For patients seen at our St. Joseph office, parking is provided in the parking garage next to the O’Dea Medical Arts Building, located on the campus of University of Maryland St. Joseph Medical Center.

Payment Policy

We are required by our contracts with your insurer to collect payment of deductibles and CO-payments for services at the time they are rendered. Towson Orthopaedic Associates accepts cash, personal checks, American Express, Visa, Discover, MasterCard. As a courtesy, we will file your insurance at no charge. In order to provide this service for you, we must have all of your insurance data, along with a signed authorization. Our financial coordinators are available to discuss your account and any payment arrangements which may be necessary. It is important to note that you are ultimately responsible for payment of your account. We participate in most area insurance plans, HMO’s and PPO’s. A referral is usually required from your primary physician. If your insurance plan requires a written authorization or referral, you must bring it with you to your appointment. If a telephone referral is required, be sure that your referring physician’s office has done so prior to your visit. See “Billing & Insurance” for a list of participating insurance plans.

Registration

We try to pre-register all new patients by telephone prior to their arrival for their first visit. Patients still must report to the registration desk to confirm all necessary information. Any needed referrals must be brought with the patient and any telephone referrals verified before the patient can be seen. Please bring ALL up-to-date insurance cards, as we need to copy them, verify coverage and determine if pre-certification is required. A photo ID is also required to verify your identity. This ID will also be scanned. Please be prepared to pay any CO-pay or we cannot see you. Please remember, these are the rules put in place by the insurance companies. We also re-register returning patients every six months or, more frequently, if you have new problems or if any information should change.

Forms

A $15 fee will be charged for the completion of most form requests. It is the patient’s responsibility to be reimbursed. This pertains to forms including FMLA, Travel Insurance, Disability, and Aflac. A fee of $15 will also be applied if the patient elects to fill out the information, but calls the office to locate or confirm information. No-charge exceptions to this list include School notes* MVA forms. There is a two-week turnaround for completion of all forms. You will be contacted once the form is complete. See our Patient Forms page for additional information.

Website: Cookies & Third-party Service Providers

Tracking cookies are used to collect personally unidentifiable information such as your IP address, operating system type, location, etc. In addition, Google Analytics Advertising features are enabled to track audience demographics and interests to help us better understand our users. This data may be used along with Facebook remarketing pixels to allow us to create a better experience for our visitors and to present special offers to you via ads.

Tracking tools include:

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X-Ray Services

For your convenience, X-ray services are available at all of our offices. You are assured of receiving the finest treatment possible from our specially-trained and licensed staff, using the most up-to-date equipment. Due to some insurance requirements, an additional authorization may be required for X-ray services performed in our offices; however, your insurer may require you to go to an alternative site that is contracted by them.

 

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